What is Salesforce

What is Salesforce? What is Salesforce? There are any number of things we could say about Salesforce. Its a multi billion dollar company? That its one of the fastest growing CRM’s in the world? Its being labeled a tool of the future? All of these things...

ADM 201: AppExchange

One objective with questions around 2% of the Salesforce administrator exam: Exam Objective: Identify use cases for AppExchange applications The AppExchange is a Web directory where apps built on the Force.com platform are available to salesforce.com customers to...

ADM 201: Desktop and Mobile Administration

Two objectives with questions around 2% of the Salesforce administrator exam: Exam Objective: Describe the capabilities of Mobile Lite Mobile Lite is a free, restricted version of Salesforce Mobile that is available to any Salesforce user who doesn’t have a mobile...

ADM 201: Workflow Automation

Four objectives with questions around 7% of the Salesforce administrator exam: Exam Objective: Describe when workflow rules are evaluated Only when a record is created: Evaluate the rule criteria each time a record is created. If the rule criteria is met, run the...

ADM 201: Reports and Dashboards

Four objectives with questions around 13% of the Salesforce administrator exam: Exam Objective: Describe the options available when creating or customizing a report Only: User permission: Manage Public Reports are able to delete reports from the report folders even if...

ADM 201: Content and Folder Management

Two objectives with questions around 2% of the Salesforce administrator exam: Exam Objective: Describe the capabilities of Salesforce Content App (workspace is now content App) (It has 3 tabs: Libraries, Content, Subscriptions) Setup – Customize – Salesforce CRM...
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