ADM 201: Service Cloud Applications

Six objectives with questions around 6% of the Salesforce administrator exam: Exam Objective: Describe the capabilities of case management Salesforce.com’s industry-leading case management solution helps companies develop long-lasting relationships with their...

ADM 201: Security and Access

Five objectives with questions around 15% of the Salesforce administrator exam: Exam Objective: Explain the various organization security options. Object is a category of information, for example (position, candidate), record is a single instance of an object. Profile...

ADM 201: Organization Setup

One objective with questions around 1% of the Salesforce administrator exam: Step 1: Prepare One of the best investments you can make in your Salesforce CRM success is to have a clear plan. Just as you wouldn’t build a house without a blueprint, you don’t want to...
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