Topics Covered

• Given a scenario, determine the implications to record and field data access
• Describe the capabilities of territory management and the implications to the sharing model
• Compare and contrast the capabilities of custom profiles, permission sets, and delegated administration

Topics Covered

• Describe the appropriate use of relationship types when building custom objects

Topics Covered

• Given a scenario, determine the appropriate tools for monitoring and troubleshooting system activity

Topics Covered

• Explain how to customize and maintain products, price books, schedules, and quotes
• Describe the capabilities of Customize and Collaborative forecasting

Topics Covered

• Explain how to create and maintain Salesforce Knowledge
• Explain how to create and maintain service entitlements and entitlement processes
• Describe the features of Salesforce which enable interaction between support agents and customers

Topics Covered

• Explain the tools and best practices for improving and enriching data quality

Topics Covered

• Explain how to set up and maintain Salesforce CRM Content

Topics Covered

• Describe the options available to move metatdata between environments
• Describe the capabilities and best practices for using change sets to move metatdata between environments

Topics Covered

• Given a scenario, determine the appropriate analytic tools to meet complex reporting requirements

Topics Covered

• Given a scenario, troubleshoot an approval process
• Given a complex scenario, determine the solution using a combination of automation tools to solve a business problem