Overview
Topics Covered
- Given a scenario, determine the implications to record and field data access
- Describe the capabilities of territory management and the implications to the sharing model
- Compare and contrast the capabilities of custom profiles, permission sets, and delegated administration
- Describe the appropriate use of relationship types when building custom objects
- Given a scenario, determine the appropriate tools for monitoring and troubleshooting system activity
- Explain how to customize and maintain products, price books, schedules, and quotes
- Describe the capabilities of Customize and Collaborative forecasting
- Explain how to create and maintain Salesforce Knowledge
- Explain how to create and maintain service entitlements and entitlement processes
- Describe the features of Salesforce which enable interaction between support agents and customers
- Explain the tools and best practices for improving and enriching data quality
- Explain how to set up and maintain Salesforce CRM Content
- Describe the options available to move metatdata between environments
- Describe the capabilities and best practices for using change sets to move metatdata between environments
- Given a scenario, determine the appropriate analytic tools to meet complex reporting requirements
- Given a scenario, troubleshoot an approval process
- Given a complex scenario, determine the solution using a combination of automation tools to solve a business problem
Security and Access
Topics Covered
- Given a scenario, determine the implications to record and field data access
- Describe the capabilities of territory management and the implications to the sharing model
- Compare and contrast the capabilities of custom profiles, permission sets, and delegated administration