Of the options below what would you use to limit the number of records returned and assist with data consistency?

Your boss wants you to make a report that shows sales growth year over year, which logical command should you use?

What do you need to configure on a profile to allow it to find duplicate records?

Select an option below that you would use to limit the number of records and assist with data consistency.

Please identify features from the list below that are included in Live Agent. (Select all that apply.)

What permissions must be enabled on a profile to find duplicate records?

What permission would you need to locate duplicate records that you do not own in a custom object?

What permission do you need enabled to see the Find Duplicates button?

If Kristian is always traveling and rarely remembers to bring his computer, how can Andy the admin make it possible to approve work orders from Kristian’s phone? (Choose 2).

How can Michael become the owner of a record he did not create?   (Choose 3.)

What would you use to ensure users are only able to enter permissable value in a field?

The sales manager wants to have the Opportunity Owner field changed to “Second Chance Sales Team” when the opportunity status is changed to Closed-Lost.  What method would you use to do this?

Which of the following would cause an Account ID field (required) to not be populated for certain records?

Curl Up and Dye Sales uses Collaborative Forecasting in their Salesforce org.  What items will their sales reps not see on the Forecast tab?

The support manager needs a report to track the number of cases per week for the next six months to support her request to hire another support rep.   How would you comply with her request?

Jeremiah needs to set up a relationship between the Demolition Derby object and the Potential Driver object. Each Demolition Derby record should have many Potential Drivers and each Driver should be able to apply for multiple Derby’s. When Potential Driver’s are disqualified their record should be deleted from the Potential Driver record as well as any related information in the Demolition Derby object. What does Jeremiah need to do to configure this?

Customers are complaining they don’t know where to submit service request. How can the administrator enable these? (Choose 2)

A marketing user has been asked to assist on a certain project  that he will need additional permissions for.   Since other users share his profile, how do you grant access to him without granting access to other marketing users?  Select 2.   (This marketing user is a special snowflake that needs access).

What access does the “Enable Content Pack Creation” setting allow?  Select all that apply.

Which of the following does not roll up for both customizable and collaborative forecasting?

The Sales Manager wants to create different price books for the Eastern, Western, Northern and Southern regions.  How does an administrator do this?

New system administrator Brian has realized the prior system administrator had created the Candidate to Job Application relationship as a lookup rather than a master-detail relationship.  In order to correct this, Brian needs to configure the Candidate field on the Job Application object to be a master-detail field instead of a lookup.  What does he need to verify first?

Donna, a new HR rep, wants a picklist field on the Position object by end of day tomorrow.  You are swamped, and don’t have time to do this for her.  Your manager has approved Donna to have access so she can fulfill the request herself.  How do you give her access?

Cases of potentially supernatural origin must be restricted to only Level 5 and Level 6 profiles. How can the administrator ensure Level 5 and Level 6 agents have clearance while maintaining security?

Sales reps want to learn more about their potential customers by utilizing the Social Accounts, Contacts and Leads functionality. What options would the system administrator have to enrich their data?

Whoyah Sales experiences a very high rate of turnover for sales reps. Management needs an automated process to change the Deal status to “Sales Rep Inactive” after 10 days of no action on the account so it can be reviewed and approved by the manager as a still active account. What automation process can accommodate this most effectively?

Which of the following can Salesforce Communities not be used for?

What two tools have the capability of deploying metadata between organizations regardless of whether or not they are related? (Choose 2)

A developer has completed work in the sandbox and is ready to send it to a related org, what deployment tool should be used?

Daryll is complaining the status field is no longer on the custom account page layout. What should you check?

Alex submitted a time off request to his manager, however, the manager has not done anything about it because he didn’t get the email notifications. What should you check? (Choose 2)

The new VP has requested that you set up entitlements. What permissions do you need to do this? (Select 2).

Chloe submitted a change set for deployment, but it is missing a component. How can you fix this before her boss finds out?

Kevin has problems determining what prices to give to the customer. List the three prices that Kevin has available to him. (Choose 3)

Noah wants a new lead to be generated every time a support case is logged. How can this be done?

Support reps are adding tags incorrectly to CRM content in libraries. How can you enforce standards for tags?

How can Noah keep his sales reps from creating all accounts with the same name?

Noah went to a conference and heard about the Force.com IDE. He has asked you to configure it, and you have come back to him for additional information. What information do you need?

Tonya just got her Advanced Administrator certification, and thinks her organization can really benefit from Territory Management. The VP wants to know what considerations they need to take into account before he will let her implement it. What should be considered? (Choose 3)

Wok this Way has a custom field on its Contact record for Employee IDs. For security purposes, only Mick, the system administrator, has access to this field. Mick has been swamped and needs help updating the Employee ID numbers for new employees. What does he need to do to enable the Recruiters and Assistants to help him with this? (Choose 2)

Tonya received a call from a sales rep saying that he is submitting quotes, but they are not showing up on related opportunities. Select two reasons why this may happen.

The manager in charge of setting up and maintaining Salesforce Knowledge is retiring. What three things does her replacement need to know?

The manager at Fine Chit Metal Machinery is concerned that his sales reps are ignoring potential customers. To help better track opportunities, he would like a custom status field to be set to “Inactive” if there has not been contact in the past 30 days. The last contact field is already enabled. In an attempt to be proactive, what else does the administrator need to configure?

The sales manager at Dump Loads on Us needs a report that shows all opportunities that do not have any activities. What report type will fill this need? (Select 2).

Which of the following is not an available action for a milestone?

True or False: In the entitlement process queue pending actions CANNOT be cancelled?

True or False: When setting up a milestone, the administrator must select from an existing list of milestones?

Place the steps in the appropriate order to create an entitlement process.

What action must you take in order to set up an entitlement process?

When using entitlements which of the following page layouts should be considered for customization?

When setting up a support process that is NOT based on individual service contracts, what step needs to be taken while setting up entitlements?

Linda, the new admin, has been asked to set up entitlements. What does she need to do first?

Which of the following is unique to Salesforce knowledge? (Choose 3)

True or False: Lynne can fully customize how her article type displays to the end user in Salesforce Knowledge?

Which of the following are true about Salesforce Knowledge article types? (Choose 3)

Noah wants to know why the company has Salesforce Knowledge, who is supposed to use it?

A phone rep is going through a Visual Workflow to attempt a cross selling function. Which Visual Workflow element would be used to prompt the rep to end the call?

Sales reps need a Visual Workflow element added to create new opportunity records, which should be used?

When creating a Visual Workflow you need to set an Opportunity name variable to “Promotion Type”, what should be used?

For proper handling customers need to be sent to different departments based on which type of product they use, which Visual Workflow element should you use to route customers?

Nancy has a new Visual Workflow, which of the following CANNOT be used to deploy a Visual Workflow? (Choose 2)

When working with a Visual Workflow, how many versions of the flow can be active at one time?

When working with a Visual Workflow, how many flows can you have at one time?

What are two ways content types CANNOT be used in CRM content? (Choose 2)

Lindsey has a new employee and needs to grant them access to Content, which license is required to use Content?

Judy has written a 20GB document and wants to upload it to CRM content but keeps getting an error message. What is the maximum file size that can be uploaded?

John likes to group leads based on a custom Region field, however, some leads are coming in with the field blank. What should he do to make sure the value is always entered?

Mike needs to make some changes in his source code control system, which deployment tools will allow him to do so? (Choose 2)

Alexis is a new hire on the support team. For now she has been granted the “read” permission on the case object. Additionally some of the senior agents have created a criteria based sharing rule to allow her to edit cases the have a custom flag marking them as internal cases for training purposes.

True or False: Alexis will be able to edit all cases?

Alexis is a new hire on the support team. For now she has been granted the “read” permission on the case object. Additionally some of the senior agents have created a criteria based sharing rule to allow her to edit cases the have a custom flag marking them as internal cases for training purposes.

True or False: Alexis will be able to edit flagged cases?

Jose has been assigned to an account team that grants him read/write access to an object. An existing sharing rule gives him read access. Will Jose be able to edit the Account?

Holly created a new page layout that makes the “Type” field required. Andrew’s security settings make the field read-only for him. Will he be able to edit the field?

Kelci just made a new custom tab for a custom object. Which of the following will have occurred? (Choose 3)

Tiffany is learning more about master-detail relationships, can you tell her which of the following are true? (Choose 2)

Sarah would like to create a custom app for her users, what benefit can she highlight to Noah to help him be on board?

Tony is swamped and needs help. His manager suggested creating some delegated admins. If created what privileges can be given to the delegated admins? (Choose 3)

True or False: Forecasting is an exact science.

Management needs a benchmark of how much should be sold withing a certain time frame. Which forecasting schedule type should you use?

Management wants to know how many opportunities are at each stage. Which forecasting schedule type should you use?

Management would like a Forecast schedule type that is expressed in dollar amount, units of product family, or both, which schedule should be used?

Which of the following statements are NOT true about an end user’s forecast?

Noah is getting complaints from accounting that the business fiscal year does not match the fiscal year in Salesforce. What should you have him consider before enabling a custom year? (Choose 3)

True or False: Standard fiscal years do not have to start on January 1st.

True or False: The Forecast Category on the Opportunity record does NOT map on a one-to-one bases to the aggregates on the Forecast Tab?

Which statement regarding the Opportunity field, “Stage”, is NOT true?

When using Customizable Forecasts, which forecast categories are included in the forecast? (Choose 3)

Andrew needs to import revenue quota data for Collaborative Forecasts and is using the Data Loader. What information must he include in the import file? (Choose 3)

Kevin has set the standard price of an item, what else does he need to do in order to add it to a Custom Price Book?

Kim wants to set a List Price for a Product. What two things should she do first? (Choose 2)

The company’s organization-wide defaults for access to Price Books are set to Use, however, only Sales Managers should have access to Price Books. What is your first step to resolve this?

Bokay Florists sell prepaid memberships where the customer pays once a year for flowers to automatically be delivered once a month. What type of schedule should their admin set up?

True or False: Assets can be tracked through Contacts, Accounts, Cases or Products?

True or False: Only Assets sold by your company can be tracked?

Which of the following statements about Standard and Custom Price Books in NOT accurate?

Tom needs to upload quota data for all users in Collaborative Forecasts. Which permissions does he need? (Choose 2)

Which of the following is NOT true regarding Salesforce Console for Sales? (Choose 2)

When using a changeset what is the proper process?

Sonya keeps trying to file her vacation leave request that should be approved by a manager but she is unable to submit the request. What could be the possible cause?

Noah wants the amount field to increment every time the Opportunity stage is changed. How can this be done?

What objects are NOT supported when creating a custom report type for Collaborative Forecasts? (Choose 2)

Lilly needs to see performance data on individual sales reps regarding Accounts, Opportunities and Cases. How should she configure this?

You have created a workflow rule to send an email in your configuration sandbox. For some reason its not working, what should you double check? (Choose 2)

Your training a new agent on how to use live agent, which of the following can they NOT do in a LiveAgent chat window? (Choose 2)

Noah wants a report that shows how many cases and closures for all of his subordinates at 6PM each day. How can you configure this?