ADM 201: Desktop and Mobile Administration

Two objectives with questions around 2% of the Salesforce administrator exam: Exam Objective: Describe the capabilities of Mobile Lite Mobile Lite is a free, restricted version of Salesforce Mobile that is available to any Salesforce user who doesn’t have a mobile...

ADM 201: Workflow Automation

Four objectives with questions around 7% of the Salesforce administrator exam: Exam Objective: Describe when workflow rules are evaluated Only when a record is created: Evaluate the rule criteria each time a record is created. If the rule criteria is met, run the...

ADM 201: Reports and Dashboards

Four objectives with questions around 13% of the Salesforce administrator exam: Exam Objective: Describe the options available when creating or customizing a report Only: User permission: Manage Public Reports are able to delete reports from the report folders even if...

ADM 201: Content and Folder Management

Two objectives with questions around 2% of the Salesforce administrator exam: Exam Objective: Describe the capabilities of Salesforce Content App (workspace is now content App) (It has 3 tabs: Libraries, Content, Subscriptions) Setup – Customize – Salesforce CRM...

ADM 201: Data Management

Four objectives with questions around 11% of the Salesforce administrator exam: To upload an image to use in App. Go to Documents and upload the image to “My Personal Documents” folder, first. Then you can pull the image creating the App. Service cloud logo must be...