by Admin | Aug 16, 2015 | ADM 201, Study Guides
One objective with questions around 1% of the Salesforce administrator exam: Exam Objective: Describe the features of Chatter (Engage, Participate, and Build Relationships) Chatter is a collaboration application that helps you connect with coworkers inside your...
by Admin | Aug 16, 2015 | ADM 201, Study Guides
One objectives with questions around 3% of the Salesforce administrator exam: Exam Objective: Describe the capabilities of activity management (Two types of activities: events and tasks) Events show up on your calendar have specific time associated with them. Tasks do...
by Admin | Aug 16, 2015 | ADM 201, Study Guides, Uncategorized
Six objectives with questions around 6% of the Salesforce administrator exam: Exam Objective: Describe the capabilities of case management Salesforce.com’s industry-leading case management solution helps companies develop long-lasting relationships with their...
by Admin | Aug 16, 2015 | ADM 201, Study Guides
Six objectives with questions around 9% of the Salesforce administrator exam: Leads: Not a customer yet, but person/organization/company that is interested in working with your company. Search Salesforce to see if the lead has already been created Add lead manually to...
by Admin | Aug 16, 2015 | ADM 201, Study Guides
Seven objectives with questions around 18% of the Salesforce administrator exam: Exam Objective: Describe the standard object architecture and relationship model Standard Apps: Sales, Call Center, Marketing, Community, Site.com Overview of Relationships: Use...
