by Admin | Aug 16, 2015 | ADM 201, Study Guides
Four objectives with questions around 11% of the Salesforce administrator exam: To upload an image to use in App. Go to Documents and upload the image to “My Personal Documents” folder, first. Then you can pull the image creating the App. Service cloud logo must be...
by Admin | Aug 16, 2015 | ADM 201, Study Guides
One objective with questions around 1% of the Salesforce administrator exam: Exam Objective: Describe the features of Chatter (Engage, Participate, and Build Relationships) Chatter is a collaboration application that helps you connect with coworkers inside your...
by Admin | Aug 16, 2015 | ADM 201, Study Guides
One objectives with questions around 3% of the Salesforce administrator exam: Exam Objective: Describe the capabilities of activity management (Two types of activities: events and tasks) Events show up on your calendar have specific time associated with them. Tasks do...
by Admin | Aug 16, 2015 | ADM 201, Study Guides, Uncategorized
Six objectives with questions around 6% of the Salesforce administrator exam: Exam Objective: Describe the capabilities of case management Salesforce.com’s industry-leading case management solution helps companies develop long-lasting relationships with their...
by Admin | Aug 16, 2015 | ADM 201, Study Guides
Six objectives with questions around 9% of the Salesforce administrator exam: Leads: Not a customer yet, but person/organization/company that is interested in working with your company. Search Salesforce to see if the lead has already been created Add lead manually to...
by Admin | Aug 16, 2015 | ADM 201, Study Guides
Seven objectives with questions around 18% of the Salesforce administrator exam: Exam Objective: Describe the standard object architecture and relationship model Standard Apps: Sales, Call Center, Marketing, Community, Site.com Overview of Relationships: Use...
