by Admin | Aug 16, 2015 | ADM 201, Study Guides, Uncategorized
Six objectives with questions around 6% of the Salesforce administrator exam: Exam Objective: Describe the capabilities of case management Salesforce.com’s industry-leading case management solution helps companies develop long-lasting relationships with their...
by Admin | Aug 16, 2015 | ADM 201, Study Guides
Six objectives with questions around 9% of the Salesforce administrator exam: Leads: Not a customer yet, but person/organization/company that is interested in working with your company. Search Salesforce to see if the lead has already been created Add lead manually to...
by Admin | Aug 16, 2015 | ADM 201, Study Guides
Seven objectives with questions around 18% of the Salesforce administrator exam: Exam Objective: Describe the standard object architecture and relationship model Standard Apps: Sales, Call Center, Marketing, Community, Site.com Overview of Relationships: Use...
by Admin | Aug 16, 2015 | ADM 201, Study Guides, Uncategorized
Five objectives with questions around 15% of the Salesforce administrator exam: Exam Objective: Explain the various organization security options. Object is a category of information, for example (position, candidate), record is a single instance of an object. Profile...
by Admin | Aug 16, 2015 | ADM 201, Study Guides
One objective with questions around 1% of the Salesforce administrator exam: Exam Objective: Distinguish between and identify the implications of the various user interface features that an administrator controls. Enable Collapsible Sections – Call center users are...
by Admin | Aug 16, 2015 | ADM 201, Study Guides
Two objectives with questions around 9% of the Salesforce administrator exam: Identify the steps to set up and maintain a user Given a scenario, troubleshoot common user access and visibility issues Important Salesforce.com rules for maintaining Users, roles,...
