Salesforce Certified Administrator
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ADM 201: Content and Folder Management
Two objectives with questions around 2% of the Salesforce administrator exam: Exam Objective: Describe the capabilities of Salesforce Content App (workspace is now content App) (It has 3 tabs: Libraries, Content, Subscriptions) Setup – Customize – Salesforce CRM...
ADM 201: Data Management
Four objectives with questions around 11% of the Salesforce administrator exam: To upload an image to use in App. Go to Documents and upload the image to “My Personal Documents” folder, first. Then you can pull the image creating the App. Service cloud logo must be...
ADM 201: Chatter
One objective with questions around 1% of the Salesforce administrator exam: Exam Objective: Describe the features of Chatter (Engage, Participate, and Build Relationships) Chatter is a collaboration application that helps you connect with coworkers inside your...
ADM 201: Activity Management
One objectives with questions around 3% of the Salesforce administrator exam: Exam Objective: Describe the capabilities of activity management (Two types of activities: events and tasks) Events show up on your calendar have specific time associated with them. Tasks do...
ADM 201: Service Cloud Applications
Six objectives with questions around 6% of the Salesforce administrator exam: Exam Objective: Describe the capabilities of case management Salesforce.com’s industry-leading case management solution helps companies develop long-lasting relationships with their...