What is Metadata?

What is Metadata? Before we start talking more about Salesforce it’s important to have a good foundation. So what is Metadata? The shortest definition of metadata is that it is data about data. When I first heard that my face went completely blank. The...

Salesforce Certification Secret

The Secret to Passing Salesforce Certifications So what’s the secret. A more practical concept Now the first concept is quite practical and I think it might even be the most important thing to know to pass all of the certification exams. So what is the...

ADM 201: Service Cloud Applications

Six objectives with questions around 6% of the Salesforce administrator exam: Exam Objective: Describe the capabilities of case management Salesforce.com’s industry-leading case management solution helps companies develop long-lasting relationships with their...

ADM 201: Security and Access

Five objectives with questions around 15% of the Salesforce administrator exam: Exam Objective: Explain the various organization security options. Object is a category of information, for example (position, candidate), record is a single instance of an object. Profile...

ADM 201: Organization Setup

One objective with questions around 1% of the Salesforce administrator exam: Step 1: Prepare One of the best investments you can make in your Salesforce CRM success is to have a clear plan. Just as you wouldn’t build a house without a blueprint, you don’t want to...